Refund Policy

1. Security Deposit:

   A **$1,000.00 USD nonrefundable deposit** must be made on the day of scheduling your surgery. If you deposit via wire transfer or direct deposit, please fax a copy of the receipt with your name on it to 1-855-453-2329 to ensure proper credit.

2. Remaining Balance Deposit:

   The full remaining balance must be paid and proof of payment sent at least **15 days prior to your surgery**. Clients are required to have a zero balance before traveling. Any costs incurred due to late payment or processing times (e.g., extra hotel nights, flight changes) are the client’s sole responsibility.

1. If you cancel **46 days or more** before the original surgery date, you will receive a full refund of all payments minus the $1,000 deposit and any miscellaneous costs incurred by MCC.

2. If you cancel **31 to 45 days** before the original surgery date, the $1,000 deposit is forfeited, and you will receive a 60% refund of any additional payments, minus any miscellaneous costs incurred by MCC.

3. If you cancel within **30 days** of the original surgery date, the **$1,000 deposit will be forfeited**.

4. If you **CANCEL, POSTPONE, OR RESCHEDULE within 15 days or less** of the original surgery date, you are responsible for paying **35% of the total package cost**.

5. All cancellation rules and policies apply to the **originally scheduled date**, regardless of rescheduling. If a surgery is rescheduled, the deposit will be forfeited.

1. If surgery is **CANCELLED** for reasons such as a no-show, non-compliance with pre-op instructions, incomplete documentation, financing issues, or "cold feet," 35% of the total package cost will be refunded, minus any miscellaneous costs incurred by MCC.

2. If surgery is **CANCELLED/POSTPONED** due to a medical condition discovered during pre-op tests or if the operation cannot proceed for safety reasons, 35% of the total package cost will be refunded, minus any miscellaneous costs incurred by MCC.

3. If the procedure was not completed and the surgical team determined the operation could not be performed safely, there will be **NO REFUNDS**.

• All cancellations must be received in writing via email or fax.
• Please allow 8-12 weeks for processing refunds.
• If collections are necessary, all costs incurred by MCC will be added to your balance.
• If you reschedule more than once, a $1,000 USD penalty will be applied.
• If you reschedule less than 2 weeks before surgery, you will lose your original discounted rate, and any deposit paid will be forfeited.
• You are responsible for any credit card fees charged by your provider for international usage.
• A 15-day advance notice is required for hotel cancellations to be eligible for a refund.
• MCC reserves the right to change our refund policy at any time.

Last Updated: 5/05/2025